A controversial topic is whether you should point out positive features of a home. On the one hand, you might argue that the role of a home inspector is to describe the condition of the home, and if the home is in really good condition you should tell the client that. On the other hand, people worry that you are selling the home and trying to appease a real estate agent if you say anything positive.
I land on the side of telling people about good functional components of the house. I don’t suggest commenting on cosmetics, but if the house has new high-quality shingles installed well, I think that’s relevant. If the house has a high-efficiency furnace instead of a regular furnace, I think we should let the client know that. If the air-conditioning system has a scroll compressor, a very high SEER, a filter/dryer, a thermostatic expansion valve or any other high quality options, it speaks to a quality installation, and I think the client should be told. While we probably don’t need to point it out to most homeowners, I would suggest that a granite countertop is much more functional than a laminate surface.
If the diameter of the water service entry type on the plumbing system is one inch diameter, instead of the typical half inch or three-quarter inch pipe, that’s noteworthy in my opinion. That one inch diameter service pipe will deliver better water flow and pressure. If the water heater is 20 gallons larger than I would typically find in a house that size, I let the client know. I have said that we should report vulnerable conditions, even if nothing has failed yet. To me, this is the other side of the issue. If things are better than normal, or what would be expected, this is part of describing the condition of the home. We have never had an objection from a client for pointing out these things. The objections are more likely to come from other home inspectors.
I should be clear that I do not condone misrepresenting the home or making up positive features. If none exist, say nothing.