If you’d been in the home inspection business a while, it’s probably happened to you. It can go wrong several ways. The appointment is for Tuesday at 9:00 AM at 26 Birch Ave. You show up on site, and there’s no one there. You wait around, knock on the door, start to look around the outside and begin to wonder. You realize something isn’t right.

 

Your cell phone rings and it’s the real estate agent, hopping mad. Turns out you’ve got the address wrong and they are all the way across town. The agent and the client are waiting, along with the seller of the home who has booked off work to be there.

 

That’s bad enough, but this one is even worse: You’ve just started an inspection with a client and agent at 26 Birch Ave., and another client calls, expecting you to be at a different address at exactly the time! What do you do? Did you double book? Did they make a mistake? It doesn’t really matter, it’s bad news either way.

 

These are no-win situations, the kind you want to avoid. We have been there, done that, and never want to do it again. That’s why we use confirmation e-mails, sent to the client and agent once an inspection is booked. The date, time and address of the inspection are all documented automatically so there is no confusion. You don’t get a second chance to make a first impression.

 

With our Horizon home inspection report writing software, e-mail is generated automatically, so there’s no need for double entry, and no room to make a transcription error. The appropriate inspector also gets a copy of the confirmation e-mail automatically.

This entry was posted on Thursday, February 12th, 2009 at 7:40 pm and is filed under The home inspection industry. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.