They want it to be clear, and they want it to be simple. What does the perfect report look like from the client’s perspective? “This is a good house; buy it.” Or “This is a bad house; don’t buy it.” At least, that’s all they’re interested in at the time of the inspection. Once they move in, it’s a different story.
What is the perfect report from our perspective? What I would like to say to clients is, “Just remember everything I told you as we went through the house. For all the things I said might be problems, get a specialist in to check it.”
We are not prepared to tell them what they want and they aren’t going to be happy with what we want, so we have to compromise. Let’s try this: “We’ll tell you, based on what we can see in a couple of hours, what’s broken or is about to break.” We might be able to work with this. Let’s look at what we should include in the report.