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  CONTACT US
 

We are committed to providing excellent customer service - it's a cornerstone of our business philosophy and values.  

Sales and General Inquires 

John Kwasnik - Senior Horizon Consultant
Phone: 1-800-268-7070 ext 243
Email: Info@DiscoverHorizon.com
Fax: 416-964-0683
 
 

Customer Service and Support 
 
Our Horizon Support Team is friendly, knowledgeable, motivated and have the skills to help Horizon keep you going.

Hours of Operation

Monday to Friday – 9:00 am to 5:00 pm (Eastern Time)
Inquiries will be responded in the order in which they are received.

Phone: 1-800-268-7070 ext. 234
Local Phone: 416-964-9415 ext 234
Email: Support@DiscoverHorizon.com

Please be aware that Horizon web servers are monitored 24hrs a day, 7 days a week without fail. Any anomalies are reported immediately for diagnostics and resolution.

If for any reason you are unable to access your account, please try the following:

  • Ensure your complete email address is entered in the Username field.
  • Use the “Lost Password?” button to retrieve your password if needed
    • Check your ‘Junk mail’ folder if you do not get a response right aw
  • Confirm your internet connection is working properly. (Basic, but sometimes I just have to say it)
  • Close Internet Explorer window and restart.
  • Contact Horizon support, we will respond as soon as we can.