Home Inspection Software for Home Inspectors

Here’s what Home Inspectors have to say about their experience using Horizon.

Video Testimonials

Home Inspectors

"My very humble opinion is that Horizon is the best reporting software available because of the ability to produce such a complex report with such simplicity, it’s flexibility and the added benefit of the Carson Dunlop experience, quite frankly. Every change or update I’ve seen from Horizon has been a real significant value to the report writing process. They seem well thought out and intended as solutions to problems or voids. Jeff Luther | Home-Probe"

– Jeff Luther, Home-Probe

A great product. I really appreciate how well all you communicate about your product and entertain questions. Even if there would be a problem, I am fully confident you would be responsive and address concerns as quickly as humanly possible. I have spoke to a gentleman there as well about some technical questions and he seems to really listen and responds to inquiries personally. I think many companies would have something to learn from all of you about customer service! You do a fantastic job and it makes me now I made the right choice in using your product.

- Wes Brandenburger

Adam,

Thank you for:

1) your quick reply
2) your generous compensation
3) your great advice

Now that's what I call service!

Regards,

-Jean Laframboise
Happy Horizon user

"Again.. Kris, I so appreciate your expert knowledge and teaching ability. You make learning a pleasure with your very polite and kind manner. I feel very comfortable talking with you. I also feel... thanks to both you and John... (He exhibits great customer service and caring also)..Horizon and TIPS will be great friends for a very long time. I am very happy with your service and your product. Consider my husband and I... satisfied customers."

– Nancy Anderson,TIPS Home Inspection

"I'll tell you again,"Horizon Rocks !!". Maybe I lead a boring life, but every time i hear of a "Horizon Update" I get excited !!"

– Mark Hendley, Hendley Building Consultants

"I appreciate your email and subsequent phone call to ensure my world was a-ok. That is what customer service looks like ! Thanks Again."

– Tom Woolley

" I have been using Horizon since I started my business in 2006. I use the PDA on site to enter all of my data and can simply sync the completed report back to the Horizon website, add photos, proof the report and send it to my clients. Whenever I work with new realtors they are amazed that i can have th report completed and sent to them within an hour after the inspection. The quality of work that i provide to the client along with a great reporting system, ensures that the clients and their agents have a professional, well detailed report that is accessible anywhere that they have internet access and in an easy clear format they they can work with.

My business has continued to grow to since 2006. In difficult economic times and after an uncertain real estate market i have grown my business by 38% in 2009 alone".

– Jeff Regnier, IntroSpect PHI

"Wow guys, thanks for all the feedback. I’m always a bit floored when I get a full answer to one of my random questions. I’ve got anywhere from 2-4 new inspectors starting this year, and they’ll all use Horizon and the CarsonDunlop training program."

– Paul Sirois (Horizon partner since 2006)

"I have been using Horizon reporting since I started my business in 2006. It has provided me and my clients with user-friendly templates to clearly identify all areas of the home inspection. After observing many reporting systems available in the inspection industry, I have concluded that the Horizon reports are the most well received by clients and their agents. I use the PDA on site to enter all of my data and can simply sync the completed report back to the Horizon website, add photos, proof the report and send it to my clients. Whenever I work with new realtors they are amazed that I can have the report completed and sent to them within an hour after the inspection. The quality of work that I provide to the client along with a great reporting system, ensures that the clients and their agents have a professional, well detailed report that is accessible anywhere that they have Internet access and in an easy clear format that they can work with.

The communication that I receive from Horizon is also amazing. I receive emails on a regular basis regarding updates, inspector hotline and company calendar information (holiday hours, etc). In fact, it has been so easy to use Horizon online I eliminated paper reporting in 2008. Feedback from my clients and realtors was that the access that they had to the reports was more efficient than storing a binder in their home or office and they just downloaded a pdf copy of their report as backup.

My business has continued to grow since 2006. In difficult economic times and after an uncertain real estate market I have grown my business by 38% in 2009 alone. My business and quality of reports continues to impress local agents who now refer me to their clients on a regular basis.

One last note, I called just last week to discuss credit purchases with Horizon. The Horizon consultant responsible for this was away at the ASHI conference, so the receptionist transferred me to Alan Carson himself. I was quite frankly floored to be speaking with one of the founders of Carson Dunlop. He was not only very friendly to speak with but he also went out of his way to ensure that I could take care of a last minute inspection going into the weekend. He did a great service for me and my client and then followed up via email to make sure that things had worked out well.

Thank you to Alan and to all of those at Horizon who work to assist me in providing a great service and professional reporting."

- Jeff Regnier, IntroSpect PHI

"I just wanted to pass on a thank you to your Horizon team. I had a problem loading the new upgrade in Horizon laptop, called John, made arrangements to drop by the office and had it repaired and loaded in no time. Excellent service!"

" The ease of operation. Easy to find information - the reference links are very helpful. It has a very professional look that my clients appreciate receiving."

- Ron Westlake - Collingwood

" Welcome to the Premier Report Writing System. The HORIZON web based system removes the burden of updating and maintenance from us, so we can spend our time doing home inspections and better serving our customers"

" The only Dynamic Online Reporting System. We get fewer calls from customers and agents, as the online report links make it easy for them to answer their own questions 24/7”

- David Steinman - Lancaster

"I can honestly say the following, without exaggeration:

The photo update was the best of the many upgrades you have done in the past 18 months. The automatic resizing of the photos saves me at least a half hour on each report. It is a snap to put the photos right where I need them.

The Horizon Reporting system has resulted in very loyal broker clients and significant repeat business. They tell me that their buyers love the report and that makes them look good as well. I have heard nothing but positive feedback on the reports, most saying that they are impressed with the professional appearance and detail.

Since no one else in my market area uses Horizon, I have been able to raise my prices twice within the past year and still increase my business. Some agents have been willing to wait up to two weeks for an appointment rather than use someone else. One broker told me, “you really have us spoiled”.

Feel free to quote me if you wish. Choosing your reporting system over all the others I looked at was the smartest thing I ever did. Thanks for all your help."

- Tom Axelrad - Metairie

"I got my first compliment on the Horizon report writing system. The purchaser was a banker - loan department. He showed the report to several others in the bank, and they all praised the report. They said it was the best home inspection report they had ever seen.”

- G. Goldman -San Ramon

"So far your site is so simple I think I could have my grandchildren operating it in a few days." "As I told you, you had me at hello." because I have been waiting for you guys to do something like this. I don't think there is anything in the market even in the ballpark. You have hit this out of the park. The more I drill into it the more impressed I become."

- Chris Hilton - Winston-Salem

"I like the ease of use and the technical support from your staff. The Horizon report is well liked by my customers. I like how you can add photos to the report and the illustrations."

- Ron Westlake - Collingwood

" I like that I don't have to go through lengthy phone queues to get the department I need. When I call I feel you are always ready willing and able to help. You guys are very good at listening, reacting to inspector needs and excellent in the way you respond to customers.

The new inspection reports are excellent! Being able to add Site Info and Appliance ancillary sections to my report is a bonus.

Picture management, resizing and storage feature is unbelievable."

- Steve Molnar - KARS

"Hello Alan, I am on a little crusade against bad inspection reports -- that is good inspections that have no value to consumers because the reports are so "protected" that the consumer can't figure out what is wrong. It all started with a good inspection but a bad report that contained boiler plate that recommended 23 inspections by 10 different trades for a house that in fact needed the fuse panel changed for breakers, two plumbing traps changes and a bit of mortar patching -- all for 2 to $3,000. The 9 month old very good roof job was rated as "normal wear", followed in the next sentence by the boiler plate that said that roofs should be inspected by specialists to assure that they do not leak and cause damage to the house. The young couple estimated over $10,000 in additional inspections and tens of thousands of dollars in repairs and walked away from buying the house, probably from ever buying a house -- at least as long as they hire that inspector. An initial discussion with the inspection company gave the response that they had to protect themselves from liability.

But to make a long story short - I ranted a bit about this on the radio and received a series of inspection reports from consumers. One of them was by one of your guys, linking to the Horizon web site. Very nice indeed. What I really liked about this report is that they have tons of your good boiler plate, but it was not mixed up with the specific inspection -- it was relatively easy for the consumer to actually sort out what needed to be done, and what they as future homeowners should keep an eye on.

Good job

I am starting a public campaign pushing consumers to ask for real inspection reports (with names and addresses removed) prior to hiring an inspector and that they should simply find another inspector if it is not obvious what is wrong (or right) with a given house. My question to you is: How would you express or phrase what the consumer should be looking for (good and bad) in an inspection report?"

Jon Eakes
One of the nation's leading experts on home repair and improvement. - Ask Jon Eakes

"Hi everybody, the new picture enhancements are sensational… Thanks"

- Dick Schor - Nashville

"I have used Horizon, and my PDA since the application became available. I have found that beside myself, my customers prefer my Horizon reports to all others I have used. Word of mouth from clients, and preferred inspector status from several Real Estate firms have increased my sales so far in 2008 by 400%. This can be directly attributed not only to the quality of my inspection, but to the Horizon report for being specific to the house inspected, and includes pictures which bring each individual situation clearly to their attention. The PDA helps guide me through each aspect of the inspection, add specific little points easily, including serial numbers, etc. as I go along. Since using the Horizon Report System, I have never had a complaint from any customers I have done an inspection for. I only received high praise for the in-depth easy to understand report they receive, and an inspection they feel was well worth the money. I would also like to thank the support staff at Horizon for constantly consulting their users, and updating Horizon to make things easier for us to do our reports. A job well done."

- Dave Nelson - Ayton

" Horizon staff were patient and helpful with all my questions and the system was easy get up and running."

- Chad Block - Drumheller

"I believe the upgrades will make an outstanding product even better. I am very pleased with the Horizon reports and my clients appreciate them as well."

- Bruce Thompson - Fenton

"I am very pleased with The Horizon reporting system. All the positive results & customer referrals have reduced my need to advertise, allowing those funds to go to other business expenses."

-Calvin McCafferty - Kingston

"Horizon produces a quality report, that is easy to understand."

- Ron Duchesne - Musquodoboit Harbour

" I have found my overall experience with the Horizon report system very satisfying. The system is very user friendly and the reports are complete and professional. My clients are also very impressed with the system which only adds to the credibility of my company."

- Mark Diplock - Welland

" Your Horizon just keeps getting better. The new cover is amazing, so professional.

Here is a little note to tell you what happened to me last fall. As I am one of your few Home Inspectors in my area. The Real Estate Board invited me to their yearly conference for their Real Estate Agents. Needless to say once they saw my type of report, my Home Inspections - which did increase by over 50% last year have even increased already another 50% more this year. In fact this month of May is already 150% higher than last May.

Also this month a Home Inspection resulted in a buyer needing to get some downspouts added and roof fixed. The buyer phoned to tell me that the roofing company was able to give her a quote from just seeing the report with pictures and arrows showing what had to be done. The roofer was apparently very impressed.

I am also getting real estate agents from competing companies recommending me to the other offices.

"WOW."

- P. Studholme - Haliburton

In a world where there is much of pain, suffering, moral collapse, and dishonesty in business you and your associates and your operation are a bright spot on the landscape. You are doing a great job and your service is worth every penny to me in my business.

- Larry Vernon - Cardston

I attended the Live meeting last night. Thank you very much, it was very informative and it only solidified my decision in going with this system.

- Peppi LaRiccia - Ottawa

Administrators

"Change is not always easy or fun but, switching to Discover Horizon’s scheduler has been both. It is a user friendly program that I have found to be simple to learn. The scheduler view is easy to look at and read. At one glance I tell which inspectors are where and for how long. When I’m on the phone with a client the speed and efficiency it provides are valuable tools. "

"It offers tons of flexibility to be able to check the schedule over the weekend or on the run without having to be at the office. Now, with Horizon’s scheduler it is really just a matter of pointing and clicking on the inspector and the time slot. It’s easy, visual, and quick! "

- Tracy Cotrell Home-Probe

"I really like the visual layout - how easy it is to see inspections - proves very quick when people call requesting a specific time/inspector, and how easy it is to transition from the scheduler page into booking. The booking screen flows really well – i.e. from customer information to quoting them a price."

- S. Vukelich

"Ease of use. User friendly."

- Cindy Barnes

HOW DID WE RATE?

In a recent survey of Horizon users:

Home Inspectors

Administrators

HOW DID WE RATE?

Home Owner comments about Horizon inspection reports

Real Estate Professional comments about Horizon inspection reports