1. Rotate Photos enabled in the photo editor – web side

2. New set your own system defaults

o Inspection duration – you can set from .5 to 12 hrs, we use 2.5 hrs
o Confirmation email settings
i. Include Inspection address, Date/Time, Fee, Duration and link to Contract.

3. Set your report Title page image easily from the Photo panel

4. Report Publishing - Set Appendix forms to appear in every report.

1. Ability to attach PDF documents to your inspection reports.
2. Easier to add title page photos. Click the New title page link added from the Photos screen.
3. House Direction field now in Inspection Address screen of the work order. Previously found in Property Description, removed to reduce conflicts or confusion.
4. Online Contract acceptance. Include a link from your Confirmation email to your contract for automated contract acceptance and work order tracking.
5. Confirmation email Salutation. The salutation text can be edited to your agent, 2nd client or anyone you like, will default to Client 1.
6. Change the default inspection time duration to any time. We default to 2.5 hours. New feature found in Profile>>Work Order.
7. Map Zoom! Inspection Address screen map now appears larger and it shows the Map view rather than the Hybrid view.
8. Section tab titles turn RED. Added indicator to help you keep track of where you are in the Home screens.
9. Back button changed to ‘Save and Close’ on the Callback screen.

1. More inspections per screen view! We’ve bumped up the list to show you 12 inspections on the Home page screen.
   
   
2. Easier to Find reports and work orders. Type an address, report# or client name in the Find box and click go
   
   
3. It’s now faster to filter by report status or inspector, just select from the drop-down list and the screen will update automatically.

4. We’ve changed the order of text fields to collect the inspection address first then the client name. This frequent request from booking staff is geared to keep the flow of your customer service process smooth and efficient.

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5. NEW Yahoo web maps integrated with Horizon! Daily Map includes web images and satellite map view of your inspection address. Just click on the Daily Map link to see the home and nearest intersections!
   
   
6. Inspection Address section includes new Mapping fields to note intersection, map number.
   1. Mouse over the address on the schedule will display a Quick tip of map info.
   2. Work order download will show Intersection and Map number.
      

7. Agent information section now displays the email address for you can easily confirm.
   1. Adding a new agent allows you to quickly include more notes. We’ve eliminated the need to make changes from the profile section to make it even faster!
   2. More clarity when choosing a Realtor’s company when adding a new agent.
   3. Agent phone number now appears in the Work order summary panel on the left side of the screen.
   4. Now you can quickly edit and make changes from this screen too.
      
      
8. Property Description – It’s now faster to include the age of the home in your work order with fewer clicks when selecting the ‘Year built’.

Profile Section

9. Manage Real Estate Agents now, lets you search for agents or companies equally as fast.

10. New additions:
    1. Yahoo Map, Map number and Intersection
    2. List of attendees
    3. Inspection Date and Time now appears at the top  

11. Quick link to Map view. Inspectors highlighted with push pins for easy identification.
    
12. Mouse-over tips gives you quick reference to Map number and Intersection info.

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13. Some of the report feature buttons (green buttons) have moved to give you more screen space for report viewing.
    
    
14. Required items stay open until you close them, allowing you to move through your report faster. Saves clicks and faster navigation !
    
    
15. More choices added to the Location, Task, Time & Costs lists
    1. Columns have been sorted for better organization.
       [NOTE: These changes apply to the web side of Horizon only and will not appear in Pocket Horizon]
    2. Changes:
       1. Floor level, Room and Task items now listed in alphabetic order.
          
       2. Direction – new items added to the list
          1. Middle
          2. Center
             
       3. Floor level– new item added to the list
          1. Unit #
             
       4. Task – new items added to the list
          1. Service Annually
          2. Inspect Annually
          3. Demolish
          4. Remodel
          5. Upgrade
             
       5. First Cost column
          1. Minor and Major displayed at the top of the list
             
       6. Second Cost column – new item added to the list
          1. Per Room
             
16. Show Tips
    1. Need help with the next step? New screen tips have been added to help you with the fundamentals and the most frequently asked questions. Easy to turn them on or off, drag or hide.

1. Putting inspectors in order
   You now have the ability to sort the order in which your inspectors appear on the schedule. Sort order will also be reflected on inspector dropdown lists on the Home page, and work order. Grouping inspectors by geographic location, experience or seniority can help with organizing a multi-inspector firm.
   
   
2. Has a confirmation email been sent yet?
   Some of you asked for a visual indication that a confirmation e-mail has been sent to a client. Save a click! Instead of opening Confirmation Email from the work order navigation panel, you will now see the date the confirmation e-mail was sent (By the way, if you send confirmation e-mails more than once, the most recent one will show.)

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3. Contract Confirmation Some of you send your contract as part of the confirmation e-mail, and ask your clients to agree to the contract by return e-mail. This is very useful, especially since the courts are making it clear that we should get the contract into our client’s hands before the inspection. You asked us to help you manage that process. Here's what we have done:
   
   
   • In your e-mail, you can ask the client to accept the contract by clicking Reply on the Confirmation E-mail, typing I agree into the Subject line and hitting Send. (It's a total of less than 10 keystrokes for your client.) Check with your legal advisor to make sure this is acceptable in your area.
   • The return e-mail will go back to the inspector by default.
   • What if you would rather have the return e-mail go back to the office? You can do that with the Reply-to Override button on the confirmation e-mail screen in the Work Order. Just click on the and select the person to whom the reply should go. Horizon will default to the first person on the list. You can add names to the list in Profile/Text Options/E-mail Targets.
   • How will you know if the client has accepted the contract by looking at the work order? We added a switch at the top of every screen of the work order that says by default, contract not yet accepted. You can click on this to change to contract accepted. So when the client sends a reply e-mail accepting your contract, you just flip the switch and anyone who looks at the work order knows that the client has ‘signed’ the contract already. This eliminates the need to get the contract signed onsite.
     
     
4. Who gets a copy of confirmation email?
   Speaking of confirmation e-mails, we added another feature to give you some flexibility. By default, Horizon sends a blind copy of the confirmation e-mail to be inspector. Some of you don't want the inspector to get that confirmation e-mail, because the schedule may change, and the inspection may be given to a different inspector. By using the beside the BCC line on the Confirmation Email screen, you can control who gets a blind copy of the Confirmation Email.
   
   
5. Have you ever wanted to retrieve a Cancelled inspection?
   Sometimes a client calls back to reschedule an inspection after you’ve cancelled it. When you cancel a work order now, it goes into a recycle bin for 90 days. Horizon lets you revive that inspection if you want. By the way, if you started to write the report, this data is also saved for 90 days. Reviving a cancelled inspection saves time re-entering work order data, and perhaps even re-entering a report.
   
6. Cancellation tracking
   Some of you wanted to keep track of why people canceled or did not book. Were you too expensive, could you not respond quickly enough, etc.? Now you can record all of this and produce reports on this data.
   
7. New feature to track Callbacks
   Do you ever get customer complaints? We do. Tracking calls, emails and letters during this process help to keep your business in control and organized. We added a button to the work order that opens a callback screen so you can document what happened, and keep it attached to the work order. It's very cool, or at least as cool as complaints can be.

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8. Reports on your business
   

   Several businesses wanted to have more flexibility working with business reports. So we made the entire work order exportable to Excel! You can dump any or all of the data from your work orders for any date range into an Excel spreadsheet. Sort, Filter, Total, Sum and manage your business data any way you like. Here’s a sample of the reports you can create from Horizon: 
    
   • Number of inspections you did last year in each town. Where do you do most of your business? Should I focus in this area?
   • Inspection fees and type of inspections. Should I add more services?
   • Number of requests a specific inspector got. What is he doing right and how can we all benefit?
   • Number of inspections done by a given inspector.
   • Amount of revenue a given inspector earned. Helps to calculate commissions.
   • Number of canceled inspections.
   • Most common reasons for canceled inspections. How can we improve?
   • Number of complaints.
   • Number of complaints that every inspector gets.
   • The cost of complaints.
   • Most common complaint issues.
   • How long it takes on average to resolve a complaint. How to refine this process?

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NEW HORIZON REPORTING INTERFACE – More than 50% faster!

• Home Page Refinement! – subtle changes allow you to view more information.
• Profile Page Reorganized
• New ‘Text Options’ feature added (Very Cool! Huge flexibility for a busy office.)
  • Create multiple versions of Contracts, Cover letters, emails and Summary page content. – Many inspector requests for this feature.
• PocketHorizon is faster! enhancements to really speed up the PDA screens.

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• We have performed an update to the Horizon database. Adding more Description, Limitations and Recommendations to help ensure that you adhere to the various standards of practice and licensing requirements. To view the complete details about this update Click Here.  

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• The new panel on the right side will include more information links. The photo you've seen in this panel will disappear as we make way for more.
  • Agent Information screen on the Work Order to speed up your search. You'll be able to find agents more quickly by clicking on the appropriate letter above the text box.
  • We have updated the Home Improvement Costs to show cost estimates for 2007.
    

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• We have changed the size of the screen to take full advantage of the 1024x768 screen resolution, moving the entire site to a more panoramic view.
• You will see that we have added a sidebar panel to the right side of the working screens. In the short term, we will include messages and tips for you here.

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• New Work Order screen
• Check for Previous inspections
• Agent Notes
• Conflict detection
• You can mark inspections as Tentative or Confirmed on the Work Order
• Notes text box shows you how many characters you have left
• Optimized Scheduler Screen
• Automatic login
• Email – on-the-fly editing, Email address selection from To:, CC:, BCC: fields
• Work Order log – tracking history

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August 16, 2006  

• New Scheduler feature
  • Book Appointments
• Import Agent Names and Contact info – A simple import and you can have your agent list available to include in your Horizon work orders.
• Title page customization – Choose from a variety of colors and fonts on your title page.
• Administrative privileges – Permissions set for your staff access
• Include agents’ email to your final report email –add your buyer’s agent and/or seller’s agent email address to the final report email.
• Customizable Report Email – Edit the text of your final report email
• Horizon Website – New look
• Accounts Receivable report now includes the dollar value for each receivable, not just a total column.

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April 10, 2006

• New Appendix section. upload scanned documents, screen shots or any .jpg or .gif file
• Larger report illustrations. Provide more clarity
• Company Phone and Fax fields. - include ‘fax’ to label this number on your reports.
• Contract format. optimized space on the contract
• Various buttons have been improved to provide more clarity  

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February 15, 2006

• Ability to include multiple photos per report item, with captions if you like.
• You can now generate a 'Recommendations Only" report
• Speed, speed, speed! We have made the web pages faster to save you more time.  

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Pocket PC Update January 23, 2006

• Required Items check has been added to Pocket Horizon
• We have enhanced the search feature
• Screens now offer faster data entry. Checkboxes allow you to add multiple items on the same screen
• Your selections are now visible in brackets besides the titles on the top-level screens.
• Added more items to the direction, floor level and rooms sections.
• Added more items to the task, time and cost sections.
• Add/Edit button to make it faster to get to the Notes screen for any recommendation.
• 'Note Builder' section has been added on to every edit screen in the Recommendations section. This allows you to add multiple conditions for the same component.
• report face-lift with improved font sizes, underlining and bolding.
• Several on-site reports:
  1. Full reports
  2. Recommendations only reports (new)
  3. Bottom line only reports (new)
  4. Invoice only
  5. Inspection agreement only

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December 19 - Horizon update

• We made the top banner smaller so you have more screen real estate to work with.
• New Description and Limitations screens
• Recommendations section update
  • Saves clicks and time when you want to add notes or a photo.
• You can add multiple conditions for one item now from the checklist
  • You can now generate more than one version of the same report.
  • Reports are never locked down, but each version is captured permanently.
  • You can track who received each version of the report and how many times viewed
• A new e-mail feature will alert you to emails that have not reached the intended recipient (bad or non-existing e-mail addresses)
• We have condensed the My Profile screen to reduce the need to scroll.
• We have now added a Library of Reference articles in the My Profile section. You can use these articles or links in your own Horizon reports.
   

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October 11 - Horizon update

• New Completion check - A reminder for missed items in your report
  
• Reporting indicators
  • When a photo has been added, a camera appears beside the item.
  • When a note has been added, a check appears beside the item. You don't have to open the item to read your comment . You can mouse over the Edit button to read the note.
  • When editing your Recommendations you have the opportunity to review the added implication and choose whether to use it.
• We've added more selections to choose from in the Recommendation drop down lists
• Report Publishing Screen - We've made it easier to decide what documents get published on a per report basis.
  • Title page, contract, cover letter, invoice, illustrations, Summary/Bottom Line can all be selected individually, giving you better control on the final report.

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July 11, 2005 update

• Search Functions
• Final Report Changes We’ve added color-coded Section Tabs to the Report
• Administrative Privileges control inspector permissions, can add or disable inspectors
• Auto-Include Function for My Items add the Item to your My Items list permanently
• Templates
• Business Reports
• Accounts Receivable Function
• Exporting to Excel
• Bottom Line change the name to anything you want.
• More Convenience on the Work Order

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April 11, 2005 update

• Business at a Glance
• Ancillary Reports
• Bottom Line is now customizable! Set up text and links
• It’s faster to add one-of-a-kind comments.
• Confirmation emails get better! Send to anyone, anywhere, anytime.
• You can save PDFs of work orders.
• Adding an agent on the fly got easier.
• Don’t double book yourself!
• Illustrations and photos are easier to read!