Since we launched Horizon, customer feedback has been a catalyst for change and improvement to ensure we meet the needs of our customers. Customer referrals are an important part of our business. We appreciate the many kind words from our customer's success.
Here’s what Home Inspectors have to say about their experience using Horizon.
"I can honestly say the following, without exaggeration:
The photo update was the best of the many upgrades you have done in the past 18 months. The automatic resizing of the photos saves me at least a half hour on each report. It is a snap to put the photos right where I need them.
The Horizon Reporting system has resulted in very loyal broker clients and significant repeat business. They tell me that their buyers love the report and that makes them look good as well. I have heard nothing but positive feedback on the reports, most saying that they are impressed with the professional appearance and detail.
Since no one else in my market area uses Horizon, I have been able to raise my prices twice within the past year and still increase my business. Some agents have been willing to wait up to two weeks for an appointment rather than use someone else. One broker told me, “you really have us spoiled”.
Feel free to quote me if you wish. Choosing your reporting system over all the others I looked at was the smartest thing I ever did. Thanks for all your help."
- Tom Axelrod
"Hello Alan, I am on a little crusade against bad inspection reports -- that is good inspections that have no value to consumers because the reports are so "protected" that the consumer can't figure out what is wrong. It all started with a good inspection but a bad report that contained boiler plate that recommended 23 inspections by 10 different trades for a house that in fact needed the fuse panel changed for breakers, two plumbing traps changes and a bit of mortar patching -- all for 2 to $3,000. The 9 month old very good roof job was rated as "normal wear", followed in the next sentence by the boiler plate that said that roofs should be inspected by specialists to assure that they do not leak and cause damage to the house. The young couple estimated over $10,000 in additional inspections and tens of thousands of dollars in repairs and walked away from buying the house, probably from ever buying a house -- at least as long as they hire that inspector. An initial discussion with the inspection company gave the response that they had to protect themselves from liability.
But to make a long story short - I ranted a bit about this on the radio and received a series of inspection reports from consumers. One of them was by one of your guys, linking to the Horizon web site. Very nice indeed. What I really liked about this report is that they have tons of your good boiler plate, but it was not mixed up with the specific inspection -- it was relatively easy for the consumer to actually sort out what needed to be done, and what they as future homeowners should keep an eye on.
Good job
I am starting a public campaign pushing consumers to ask for real inspection reports (with names and addresses removed) prior to hiring an inspector and that they should simply find another inspector if it is not obvious what is wrong (or right) with a given house. My question to you is: How would you express or phrase what the consumer should be looking for (good and bad) in an inspection report?"
Jon Eakes One of the nation's leading experts on home repair and improvement. - Ask Jon Eakes
"Hi everybody, the new picture enhancements are sensational… Thanks"
- Dick Schor
“I have used Horizon, and my PDA since the application became available. I have found that beside myself, my customers prefer my Horizon reports to all others I have used. Word of mouth from clients, and preferred inspector status from several Real Estate firms have increased my sales so far in 2008 by 400%. This can be directly attributed not only to the quality of my inspection, but to the Horizon report for being specific to the house inspected, and includes pictures which bring each individual situation clearly to their attention. The PDA helps guide me through each aspect of the inspection, add specific little points easily, including serial numbers, etc. as I go along. Since using the Horizon Report System, I have never had a complaint from any customers I have done an inspection for. I only received high praise for the in-depth easy to understand report they receive, and an inspection they feel was well worth the money. I would also like to thank the support staff at Horizon for constantly consulting their users, and updating Horizon to make things easier for us to do our reports. A job well done.” - Dave Nelson
"So far your site is so simple I think I could have my grandchildren operating it in a few days."
"As I told you, you had me at hello." because I have been waiting for you guys to do something like this. I don't think there is anything in the market even in the ballpark. You have hit this out of the park. The more I drill into it the more impressed I become."
- Chris Hilton
" I believe the upgrades will make an outstanding product even better. I am very pleased with the Horizon reports and my clients appreciate them as well." - Bruce Thompson
" I am very pleased with The Horizon reporting system. All the positive results & customer referrals have reduced my need to advertise, allowing those funds to go to other business expenses."
-Calvin McCafferty
“I got my first compliment on the Horizon report writing system. The purchaser was a banker - loan department. He showed the report to several others in the bank, and they all praised the report. They said it was the best home inspection report they had ever seen.” - G. Goldman
“Program is working great and sure impresses my clients as well as any Real Estate representative that has not seen this kind of report. It sure makes my job easier and more professional, and the addition of adding actual images of any problem has been the best upgrade.” -P. Studholme
“I have found my overall experience with the horizon report system very satisfying. The system is very user friendly and the reports are complete and professional. My clients are also very impressed with the system which only adds to the credibility of my company.”
-M. Diplock
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